Contact by E-Mail

May I contact my advisor via e-mail if I have questions?

The University Advising Center welcomes communication with students in whatever form is convenient. In order to best accommodate students we are prepared to accept e-mail, as well as phone and face-to-face communication. What follows are some rules guiding e-mail communication.

Target the Correct Office:
Make sure you are directing your question to the right office. Contacting the wrong office may delay a response and cost you valuable time.

Subject Line:
Please provide a topic in the subject line of your e-mail. This will assist the advisor in determining what resources might be required to answer your question.

Ask Your Question:
Ask your question as completely as possible and provide as much detail as is necessary to assist the advisor in determining what you need and how best to help.

Spell Check:
Make sure you spell check your e-mail before sending. Most e-mail packages provide an optional "spell check" function. Review your document before sending it to ensure that you have communicated what you intended.

Complete Return Address:
Provide a complete return address and current phone number so that the advisor can check your student records and contact you via phone for additional clarification if necessary. Please do not provide your social security number for security reasons; however, your personal identification number (PID#) may be provided without compromising confidentiality.

The relationship between advisor and student is particularly important in the student's academic career. The ideal advisor/student relationship is one of mutual respect and sharing of important, and sometimes sensitive, information.

Therefore, students may not expect the University Advising Center advisors and staff to release specific information (e.g., grades, class attendance, academic progress) about a student without the student's expressed written permission to anyone, including family members. Nor will advisors release to anyone, including students themselves, sensitive and confidential information via e-mail or phone.

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 Revised 6/11/08